Genworth Financial saved more than $1M

Genworth Financial

Global Company Improves Customer Experience and Saves $1 Million in Print Costs
A publicly traded FORTUNE 500 company, Genworth Financial (NYSE: GNW) is a leading insurance holding company in the United States that provides a range of insurance, retirement income, investment, and mortgage insurance offerings to more than 15 million customers. The company is expanding globally, with 7,000 employees and operations in 24 countries. Genworth has more than $110 billion in assets.

Summary
Industry: Life Insurance
Applications: Letters, payment confirmations, statements, contracts, policies, and inserts.
Return on Investment (ROI):
  • Saved more than $1 million in maintenance, systems, application development and print operational costs.
  • Improved the customer experience by providing representatives with real-time access to customer documents.
  • Reduced document development time for new product introductions by 75 hours, on average.
  • Enabled self-service customer access to documents via a secure web site and automated e-mail notifications.
  • Reinforced corporate branding standards by ensuring consistent document look-and-feel across products and administrative systems.