Independence Blue Cross

Independence Blue Cross

Saves $2.4 million in paper, printing, and postage expenses

With more than 3.4 million members, Independence Blue Cross (IBC) and its subsidiaries are the Philadelphia, Pennsylvania region’s largest health insurers. IBC employs nearly 9,500 people, annually processes more than 32 million claims, and responds to more than 6 million customer inquiries. The company serves all areas of the health care market by offering quality products and services such as managed care, traditional indemnity, Medicare, and Medicaid.

Summary

Industry: Health Insurance
Applications: Correspondence and Contracts
Return on Investment:
  • Streamlines and accelerates publishing process
  • Improves quality of benefits handbooks
  • Fulfills corporate “green” initiative and results in national recognition