Case Study – Business Services
Hewitt Associates
Personalized, Dynamic Document Creation Reduces Labor Costs by 15%
Hewitt Associates LLC provides over 5,500 organizations with a broad range of services and documents related to the total compensation of employees. As consultants to 75 percent of the entire list of Fortune 500 companies, Hewitt Associates has grown dramatically over the course of almost 60 years in business. Hewitt Associates is headquartered in Lincolnshire, Illinois and employs 4,000 people throughout the United States and Canada. They attribute their success to their people who are adaptive, creative, analytical, intelligent and hard working.
Hewitt Associates used Xerox products, including Laser 1-compatible Xerox high-speed printers since the early 1980s. Eventually, they outgrew the capabilities of Xerox proprietary software, which did not allow them to create documents that could be customized on-the-fly by concurrent users. As their business grew, Hewitt Associates realized the need for a custom software solution specific to the ever-increasing demands of their clients.
Hewitt Associates needed to move the production of benefits statements in-house. They needed a software system that allowed them to quickly personalize documents to meet the specific needs of each client and print them on the spot. They needed advanced document management capabilities to automatically format, batch and print, while allowing them to monitor production and make necessary modifications.
To meet its needs, Hewitt Associates selected Document Sciences Corporation's fully integrated dynamic content publishing solution. The Document Sciences solution features a powerful and flexible document composition engine that allows users to compose personalized documents on-the-fly. It also features a system that users can access to create, revise, manage and assemble independent document components while adhering to corporate standards.
The Document Sciences solution allows all data, text, or graphical objects to be normalized according to Hewitt Associates preset business rules and styles. Hewitt Associates users can quickly view documents online, customize them as necessary, and output them to paper, the company Intranet or the Internet, or onto CD-ROM. High volumes of benefits statements can now be generated, modified, and published on-demand.
Here's what Hewitt Associate's Pete Herman, the Practice Leader for Personalized Benefits Statements, says: "A personalized benefits statement is one of the most powerful tools available in communicating benefits. Benefits statements provide the opportunity to communicate the value of your benefits program in a concise and personal way that also reflects your own corporate culture. Instead of complicated formulas or legal descriptions, employees receive one source of detailed information specific to their particular situation." With Document Sciences, Hewitt Associates can now create documents with style and the personalized touch that their clients demand.