News & Events
Kingsway Financial Services Provides Real-Time Agent Communications With Document Sciences' xPression
6/26/2007, 9:00AM ET
Leading insurer standardizes forms generation on award-winning software platform
CARLSBAD, CA (June 26, 2007) -- Document Sciences Corporation (NASDAQ: DOCX), a global market leader in providing customer communications management solutions, announced today that Kingsway Financial Services, a North American leader in providing non-standard, auto, trucking, taxi, and motorcycle insurance, is using Document Sciences' award-winning xPression® software suite to streamline forms generation and automate the production of personalized documents in real-time. Kingsway Financial Services has standardized its sales portal forms production on xPression and estimates that more than three million documents will be produced annually for its personal lines of business.
xPression is the most advanced customer communications management software for improving the customer experience through the production and delivery of highly personalized, interactive communications for print, email and the Web. Kingsway Financial Services selected xPression due to its service-oriented architecture and ability to generate highly personalized complex documents on demand, in real-time. Leveraging xPression's unparalleled enterprise integration capabilities, Kingsway Financial Services has integrated xPression into its sales portal to streamline forms production, improve agent efficiency, and maintain company branding across all type of communications. Harcase Software, a leading provider of software and services to the insurance industry, worked closely with Document Sciences on the Kingsway integration project and has recently joined Document Sciences' partner community as an alliance partner.
"Kingsway found Document Sciences to be a leader in communications management solutions. xPression addressed all of our requirements for the creation, generation, and delivery of documents through multiple channels," said Claude Smith, Vice President and Chief Information Officer, Kingsway Financial Services Inc.
"xPression's Web-based architecture enables the real-time production of tens of thousands of document generation requests from thousands of concurrent users, which is critical for driving agent automation initiatives and satisfying customer requests for timely information," said Liza Smith, Vice President of Document Sciences. "By tightly integrating customer communications technology like xPression into an agent portal, organizations can achieve compelling results including faster response for providing timely documents, improved brand consistency and accuracy within agent communications, and streamlined approval processes between carriers and agents, all of which lead to an enhanced customer experience."
About Kingsway Financial Services Inc.
Kingsway Financial Services Inc. is one of the largest truck insurers and non-standard automobile insurers in North America. Kingsway's primary business is trucking insurance and the insuring of automobile risks for drivers who do not meet the criteria for coverage by standard automobile insurers. The Company currently operates through thirteen wholly-owned insurance subsidiaries in Canada and the U.S. Canadian subsidiaries include Kingsway General Insurance Company, York Fire & Casualty Insurance Company and Jevco Insurance Company. U.S. subsidiaries include Universal Casualty Company, American Service Insurance Company, Southern United Fire Insurance Company, Lincoln General Insurance Company, U.S. Security Insurance Company, American Country Insurance Company, Zephyr Insurance Company, Mendota Insurance Company, Mendakota Insurance Company and Avalon Risk Management, Inc. The Company also operates reinsurance subsidiaries in Barbados and Bermuda. The common shares of Kingsway Financial Services Inc. are listed on the Toronto Stock Exchange and the New York Stock Exchange, under the trading symbol "KFS". For more information visit http://www.kingsway-financial.com.
About Document Sciences
Document Sciences is a market-leading global provider of customer communications management solutions. Our award-winning xPression software suite enables organizations to automate the creation and delivery of well-designed, highly personalized communications -- from customized marketing collaterals, contracts and policies to high-volume relationship statements and correspondence. More than 500 content-driven organizations worldwide, including over 60 FORTUNE Global 500 companies, use Document Sciences' solutions to reduce development costs by up to 90%, improve time-to-revenue by as much as 75%, and enhance the overall customer experience with highly effective 1:1 communications. Based in Carlsbad, California, with award-winning offshore services operations in Beijing, China and offices across the U.S., in London and Sydney, Document Sciences also markets its products in Europe, Australia, Canada, New Zealand, Latin America, Asia and Africa. For more information about Document Sciences Corporation, call 888.4.DOC.SCI or visit www.docscience.com.
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