Correspondence
In today's highly competitive marketplace, customers demand better service, more attention and immediate response. Real time, interactive correspondence is the key to meeting and exceeding these expectations. EMC Document Sciences' correspondence solution provides just what your business needs.
Imagine a Customer Service Representative (CSR) generating a customized letter or marketing collateral driven from a request for information or a problem report, then automatically routing it for review. At the core of our solution sits a thin client Web interface that enables CSRs and other administrative staff to respond in real time to customer requests for information, with agility to support a broader range of applications.
It's all about maintaining an agile workforce, and providing a personalized experience for your customers.
Key benefits include:
Thin client application enables real time response, with pre-defined document templates, tools for including and excluding content, and an automated centralized approval process.
- Rapidly select from preapproved document templates
- Respond with both real time and high volume batch customized correspondence, accessing data from front office systems: CRM, ECM, and claims applications
- Approve denial and cancellation letters on screen—all in real time