Constituent Commmunications
In the current environment of sweeping legislative changes and new government programs, agencies are challenged to respond to their clients and citizens with accurate, timely and compliant communications. Effective communications enable agencies to reduce costs, shorten cycle times and improve service levels through personalized communications delivered in the optimal format, in the shortest possible time.
The EMC Document Sciences® xPression® software suite enables government agencies to automate their manual, paper-based processes and quickly create well-designed communications tailored for each program. Built using industry standards such as XML, SOA, and Web Services, xPression automates the creation and delivery of citizen communications on demand, in real time, and/or high-volume batch via print, web, e-mail, mobile devices, and/or archive. Moreover, xPression leverages a powerful and easy-to-use suite of familiar document design tools from Microsoft® and Adobe®, providing a sophisticated layer of control over the entire document generation process.
Key benefits include:- Standardize all communications on a single highly scalable platform
- Migrate document generation from costly mainframe environments to more cost-effective server-based environments
- Allow business users (versus IT) to control document content and format
- Fulfill requests electronically to avoid postage costs
- Respond quickly to inquiries using templates that can be personalized on-the-fly without undermining compliance
- Shorten approval processes and ensure compliance with approval workflow
- Share content and rules across documents to reduce management effort
- Transform existing Microsoft Word and Adobe documents into rules-based templates for simultaneous, multi-channel delivery (electronic and print), in batch or real time