EMC Document Sciences Essentials

Aite Group Discussion On Driving Customer Loyalty

How well do you communicate with your clients? This 30-minute webcast with Aite Group Senior Analyst Adam Honoré presents new research on how financial services organizations can learn to fully maximize the customer experience.

According to a new study conducted by Aite Group and sponsored by EMC Document Sciences, financial services organizations have a clear opportunity to differentiate their customer service and increase loyalty by creating comprehensive client communications management programs.

Presented in the white paper "Managed Customer Correspondence for Financial Services-A Clear Differentiator," the results of the study will be discussed during this month's informative EMC Document Sciences webcast. Among the highlights:

Retention Matters - The top reason clients decide to change firms is customer service.
Relationships Rate - Nearly three-quarters of technology executives surveyed rate customization/personalization as important or essential.
Communication Counts - More than one-half of investors surveyed rate their ability to understand communication with their firms at or below average.
Documents Rank - One-third of technology executives surveyed rank document solutions as one of their top five priorities.
Speed Desired - One-half of technology executives indicate speed of document generation as important or essential.

Running Time: 30 minutes
Requires Webex Player

Your Contact Information
* Required Fields
* First Name
* Last Name
* Job Title
* Company
* Street Address
Street Address 2
* City
* State / Province
* Zip / Postal Code
* Country
* Phone
* Email