Featured Guest Craig Le Clair Presents the Results of 2009 Forrester Wave: Document Output for Customer Communications Management Report

In today's economic climate, organizations are under more pressure than ever to reduce costs while elevating the customer experience.

By improving their processes for customer communications document output, organizations can consistently deliver more personalized and relevant content, support multichannel output, and enable a rapid return on investment.

Document output for customer communications management (DOCCM) is software used to compose, format, personalize, and distribute physical and electronic content to elevate the customer experience.

Listen to experts from EMC Document Sciences and guest Forrester Research, Inc. as they present DOCCM during a live webcast discussion. You'll hear key findings and highlights from Forrester's recent research study, and you'll learn more about EMC Document Sciences market leading solutions.

Watch this informative webcast to:

• Learn how DOCCM is used to compose, format, personalize, and distribute content to improve the customer experience.
• Understand the unique requirements and use cases within three document output categories—interactive, on-demand, and structured applications.
• Gain insight into Forrester's research and vendor rankings in the DOCCM market.
• Discover how DOCCM can link to enterprise content management (ECM) and business process management (BPM) to meet the demands of interactive and on-demand output.